Complaints
Have a Complaint?
We are committed to treating clients making complaints with courtesy and respect while providing a quality service and working in an open and accountable way that builds trust and respect
Our Complaints Procedure
Our complaints policy ensures that we welcome complaints and provide guidelines for dealing with complaints customers raise about our services, facilities and staff. Below are the key stages of our complaint procedure.
You raise a complaint
We acknowledge and try to resolve your complaint within a week
If we have not been able to initially resolve your complaint, we will investigate it further and offer a resolution within 4 weeks
If our resolution attempts have been unsatisfactory after 8 weeks, we deadlock the complaint and you can refer the complaint to the Ombudsman Services
Our Complaint Contact Details
Email: complaints@idealenergyuk.com
Phone: 02038136682
Post : FAO Complaints Team
IDEAL ENERGY SOLUTIONS UK LTD, 46 WHITEHOUSE ROAD, IPSWICH. IP3 9DR
